Refund & Warranty Policy
Last Updated: November 2026 • Effective Date: January 1, 2026
At AYIDIN (operated at ayidin.pk), customer satisfaction and confidence are our utmost priorities. Because we deliver genuine digital license keys, software subscriptions, and account upgrades, we maintain a transparent, customer-first warranty and refund framework.
Under 24 Hours
Replacement or refund resolution for confirmed issues.
100% Plan Duration
Every subscription plan is covered for its entire term.
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1. Digital Goods & Nature of Products
All items offered on AYIDIN.PK are intangible digital goods, including product activation keys, digital gift cards, educational platform accesses, and subscription credentials. Once a digital key or credential is exposed or redeemed, it cannot be physically retrieved or restocked. Therefore, refunds and replacements are administered according to the clear parameters below.
2. Complete Replacement Warranty
We stand behind every item we deliver. Every subscription or license sold on AYIDIN includes an active replacement warranty matching the full billing period selected (e.g., 1-month, 3-month, 6-month, or 12-month tenure):
- Defective or Invalid Key: If a delivered license key fails to activate upon first use, report it within 48 hours with a screenshot of the error, and we will issue a replacement immediately.
- Subscription Disruption During Warranty: If an ongoing subscription stops working prematurely during its valid term, our support team will restore or replace the access at zero extra charge.
- Unfulfilled Delivery: If an item is temporarily out of stock and we are unable to fulfill it within 24 hours of payment verification, you may request an immediate full cash refund.
3. Situations Eligible for Full or Prorated Refunds
You are entitled to a refund under any of the following circumstances:
- Replacement Unavailable: If your purchased product encounters a verified fault during its warranty period and we are unable to provide a functional replacement within 48 hours.
- Pre-delivery Order Cancellation: If you notify us before the digital credentials or keys have been generated, assigned, or dispatched.
- Duplicate Payment: If your payment gateway or wallet accidentally charged your account twice for the same transaction.
- Prorated Compensation: If a subscription service experiences an unrecoverable platform outage midway through your warranty, we issue a prorated refund for the remaining unused days or credit your store wallet.
4. Non-Refundable Scenarios
- Buyer's remorse or accidental purchase after credentials/keys have already been redeemed.
- Incompatible hardware or operating system clearly specified on the product specification sheet.
- Violation of service terms (such as modifying master account credentials or sharing private accounts).
- Third-party platform account bans resulting from user activity, cheats, or policy infringements.
- Failure to follow documented setup instructions provided by our support team.
5. Refund Methods & Timelines
Once an eligible refund is approved by our billing team:
- Pakistani Local Payments (EasyPaisa, JazzCash, Nayapay, Sadapay): Transferred directly to your mobile wallet or bank account within 24 business hours.
- Debit / Credit Cards: Processed through the acquiring gateway. Funds typically reflect on your statement within 5 to 10 business days depending on your issuing bank.
- Store Credit: Available instantly upon request for seamless checkout on alternative products.
6. How to Submit a Claim
To request a replacement or refund, please reach out to our dedicated support team with your order details:
Required Details for Swift Resolution:
- Your Order Number or Transaction Reference.
- The email address or phone number used during checkout.
- A clear screenshot or description of the error / issue encountered.